Questions or Complaints

Questions or Complaints

For your convenience, we have created the following methods for you to report any complaints to us.

Customer Service: 888-700-2239

Email: customersupport@800loanmart.com

Standard Mail:

LoanMart

P.O. Box 8075

Van Nuys, CA 91409

For Utah Residents Only

For customer service issues, please call our customer service telephone number at 888-700-2239.

If the problem cannot be resolved by speaking with one of our customer service agents, and the nature of the complaint is something other than a high rate of interest or lack of funds to pay the loan, then you may call the regulatory agency of the state in which you reside for regulatory relief, if warranted. Utah residents may contact the Utah State Department of Financial Institutions at 801-538-8830.

Residents of other states may contact the regulatory agency of the state in which they reside.

For New Mexico Residents Only

TO REPORT A PROBLEM OR COMPLAINT WITH THIS LENDER, YOU MAY WRITE OR CALL SUSAN GERMAISE, LOANMART GENERAL COUNSEL & CCO, P.O. BOX 8075, VAN NUYS,CA 91409, BY TELEPHONE AT 800-700-2239 OR EMAL AT COMPLIANCE@LOANMART.COM.

New Mexico Only: This lender is licensed and regulated by the New Mexico Regulation and Licensing Department, Financial Institutions Division, P.O. Box 25101, 2550 Cerrillos Road, Santa Fe, New Mexico 87504.

To report any unresolved problems or complaints, contact the division by telephone at 505-476-4885 or visit the website https://www.rld.nm.gov/financial-institutions/.

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LoanMart © 2024 | All Right Reserved. | Version: 24.12.12.18 | NMLS ID 1442517.
Click here for the NMLS Consumer Access Database.

All loans will be serviced by LoanMart. See State Disclosures for additional information. LoanMart is currently not lending in California and does not make loans or credit.

¹Loan approval is subject to meeting the lender's credit criteria, which may include providing acceptable property as collateral. Actual loan amount, term, and Annual Percentage Rate of the loan that a consumer qualifies for may vary by consumer. Loan proceeds are intended primarily for personal, family and household purposes. Minimum loan amounts vary by state. Consumers need to demonstrate ability to repay the loan.

²Based on consumers who received a loan serviced by LoanMart from February 2002 to July 2024.

³Application processes could take five (5) minutes to complete. Upon completion, a conditional approval may be given pending review of documentation. Funding time is based on the time from final approval following receipt and review of all required documents and signing, prior to 2PM PT on a business day.

⁴To exercise the right to rescind, the consumer(s) must notify the lender in writing by midnight on the third calendar day from obtaining the loan. Within one business day from notice of rescission, the consumer(s) must return any monies received and fees paid on behalf of the consumer(s) by certified funds.

⁵Lenders recommend and encourage consumers to pay early and often and more in order to avoid additional finance charges.

USA PATRIOT ACT NOTICE: IMPORTANT INFORMATION ABOUT OPENING A NEW ACCOUNT
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver‘s license or other identifying documents.

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Questions? Customersupport@800loanmart.com or call 844-257-8326.

Do Not Sell My Info or call 855-422-7491.