At LoanMart, we want all of our customers to have a significant trust in us. For this reason, we believe transparency is of the utmost importance. Every customer deserves to be informed about every aspect of corporate responsibility to ensure they have placed their trust in the right company.
We have always been passionate about providing title loans to those who need emergency funding in a monetarily responsible way. LoanMart is committed to doing so much more than that by offering competitive market services that help bridge financial emergencies with same-day cash for the good of our clients, our community, and the company.
Here at LoanMart, we do what we do because we care for our customers and the community that surrounds us on the West Coast. So therefore, we think itâs only fair to show you who we are from top to bottom and piece by piece!
About LoanMart
LoanMart aims to be a financially responsible company within the title loan industry. A company should be more trustworthy, transparent, and secure than the other options out there for subprime lending. We want to set a precedent for other corporations so that the industry moves in a direction to improve. LoanMart has been a trusted resource for many nationwide customers with over twenty years in the industry. Our safe and ethical business practices have achieved an outstanding reputation in the industry.
LoanMart prioritizes compliance in accordance with state, federal, and all applicable industry laws, regulations, and data privacy protection. We work hard to always keep our mission at the forefront of our business practices. We genuinely believe that the only way you create a responsible corporate environment is to stick to oneâs values first and foremost.
Our Mission
LoanMart has a three-part mission born out of our desire to offer an unparalleled customer experience while being fiscally responsible and dependable for every one of our clients.
- Unparalleled Customer Service
LoanMart is devoted to seeing the needs of our customers. We understand how difficult it can be to be in the middle of financial distress, and we try to lessen it in any way we can rather than add to it. LoanMart strives to set an example in the lending industry as a company that cares about its customers! We want to see you succeed in your finances. And we are committed to doing everything we can to get you there. - Education & Transparency
At LoanMart, we believe that a well-informed decision is a good one. This is why we make it a priority to provide our customers with transparent and educational resources. We hope that arming you with this information will set you up for financial success in the long run. - Vigilant Security
LoanMart is vigilant about protecting the personal information that you share with us. We utilize bank-level security to ensure that your private information is kept secure. In addition to keeping in accordance with industry laws and data protection standards, we also perform routine security checks so you can rest easy knowing your personal data is safe with us.
LoanMart is committed to sticking to our mission and values just like we have since the moment we first opened our doors decades ago.
Our Story
From the get-go, LoanMart has aimed to change the title loan industry for the better. We run our company different from others in the industry, and that is how we came to be one of the leading auto title loan servicers on the West Coast! What sets you apart is what makes you unique.
Having been in the business since 2002, LoanMart has helped hundreds of thousands of people from all different kinds of financial backgrounds. We have always strived to be as inclusive as possible in our servicing practices. Here at LoanMart, we make it a point to be as flexible and accessible as possible to make our products work for various budgets and financial needs.
Everyone sometimes needs a little bit of financial help, and everyone deserves a chance to improve their situation. We always stand by that!
Our Priorities
LoanMart strongly believes that our success is rooted in our commitment and dedication to the people we work with! Our values and priorities in running our business have stayed the same since we first opened our doors.
- We are committed to being a financially responsible organization that provides adequate support so that our customers will be successful in their financial endeavors.
- We are committed to operating with safe and ethical business practices to live up to our reputation as one of the most reliable companies on the West Coast and look out for our clientsâ needs.
- We are committed to giving back to our communities and remaining a positive influence in the industry by being diverse and inclusive.
- We are committed to being inclusive in our servicing practices and always doing our utmost to be flexible for our customersâ needs to see them become financially successful.
How We Keep Your Personal Information Safe
LoanMart goes to great lengths to keep your personal information safe. As you are giving us sensitive and private information, you need to trust that we keep it secure and that no one will have access to it who shouldnât.
LoanMart follows all laws and compliance standards that require protecting your personal information. In addition to that, we use high-level security measures to prevent all hackers from accessing our customersâ information. Our practices are stated in disclosures throughout our website, so you never have to be concerned about the safety of your data.
Our Security Practices
- We ensure that our clientâs information is not stored in our web server computers. This allows you to be comfortable knowing that when you submit your application and other online forms, there will be no traces left behind on the web servers once we have received data.
- We utilize Secure Sockets Layer (SSL) encryption to transmit your personal information. If you visit our website, you will see the little padlock icon in the search bar by our web address. This icon indicates that the site you are on is secure. With this encryption, non-affiliated parties will be unable to access any of your information while you are sending it or any time after that.
- We make a habit of shredding documents containing customer information regularly. Hard copies of clientsâ important documents are kept on file for the duration of their loans. They are scheduled for shredding and disposal once they are no longer needed.
- We are fully compliant with federal and state laws requiring privacy protection and security. We try to go the extra mile to keep your personal information secure, so you can be sure that we abide by all the laws regarding the protection of customer information dictated by the government.
If you would like to read more on LoanMartâs practices and precautions regarding our clientsâ privacy, you can learn more about our official privacy policy here!
What Acts Are LoanMart in Compliance With?
There is an abundance of acts and laws in place both federally and at the state level to protect borrowers. LoanMart keeps in accordance with all of them, so rest easy knowing that we are responsible for looking out for our clients. Being compliant with the laws that protect your rights is of vital importance to us.
It could be helpful for you to know what is legally required in our business practices. We have taken it upon ourselves to explain each act we comply with in laymenâs terms, so they are easier to understand. Here is a run-down of all the acts that LoanMart complies with for our business practices:
TILA
The Truth in Lending Act was created to ensure that credit terms are disclosed to the consumers of lending products in an easy-to-understand way. The actâs regulating power is the basis for consumer disclosures for lending products that are both open-end and closed-end. This ensures that credit products are adequately characterized, and the details like APR and timing requirements are disclosed. The act itself protects consumers from unfair practices.
GLBA
The Gramm-Leach-Bliley Act dictates how financial institutions must inform consumers of shared customer information, and it also monitors how a company can provide specific opt-out rights. This act restricts in-house access to customer information. The GBLA also requires a company to have consistent updates to privacy notices and regulates other practices relating to the security of private information.
FCRA
The Fair Credit Reporting Act sets up requirements for credit reporting agencies. The act also regulates the collection of the credit information of consumers in addition to the access to their credit reports. It ensures that consumer information on a credit report cannot be given to anyone who does not have a purpose that is specified in the act.
EOCA
The Equal Credit Opportunity Act ensures that discrimination is prohibited based on race, color, religion, national origin, sex, marital status, age, or receipt of public assistance for inquiries relating to loan eligibility. This act makes it so that decisions and denials cannot be made on a discriminatory basis within the evaluation of loan applications.
UDAAP
UDAAP, which stands for Unfair, Deceptive, & Abusive Acts or Practices, has been enacted to prevent any act or practice by a financial institution considered unfair, deceptive, or abusive. This act protects consumers from harmful lending practices for their safety and financial wellbeing.
EFTA
The Electronic Fund Transfer Act requires disclosures regarding recurring automated transfers from a consumer account by ACH(Automated Clearing House). This act establishes and protects the rights and responsibilities of banks and consumers regarding electronic fund transfers by ACH.
Our Values in Action
Just like our passion for improving the title loan industry for the better, LoanMart also has a passion for making a difference in the community by setting an excellent example in our corporate environment.
We work hard to do our part through community volunteering, increasing diversity and inclusion, charitable sponsorships and scholarships, as well as free financial education. Learn more about how we further our corporate values through action below:
Charitable Sponsorships and Scholarships
LoanMart has always been a company proud to give back to the community we serve, and LoanMart has accomplished this is through scholarships and sponsorships.
LoanMart has awarded three scholarships to students from local high schools in the San Bernardino area of Los Angeles to help cover their higher education costs. This extraordinary scholarship has now reached its tenth consecutive year, providing over $26,000 in academic funding to deserving students.
From 2013-2022, we partnered with a local minor league baseball team, the Rancho Cucamonga Quakes. Since that time, LoanMart and the Quakes have donated over $50,000 to support the local community of Rancho Cucamonga!
Financial Education
It is of the utmost importance that consumers are fully informed before making any significant financial decisions, and LoanMart believes in this transparency. For any of this to be possible, financial education leading to financial literacy is necessary, and LoanMart prioritizes making this happen for their customers and the community at large.
LoanMart offers free educational articles and videos on our website to help consumers learn all that they need to know about subjects like taxes, budgeting, insurance, saving, economics, retirement, credit cards and scores, financial laws, and lending.
Diversity and Inclusion
LoanMart is devoted to diversity and inclusion both within our corporate culture and in the communities which we serve. We donât only wish to provide education about financial literacy to one demographic of people. This is why LoanMart has its very own Spanish-language website so that those speakers can have access to the same informational knowledge we offer on our main website.
We believe in serving the community with as much accessibility as possible. This can only be done if every demographic we serve can have access to the same educational resources that we offer others.
Contact Us Directly
If, after reading up on all the information weâve provided, you still have some questions you would like answered, please do not hesitate to reach out to us directly to learn more! We are always happy to answer any questions you might have about our company, compliance standards, or how we keep your information safe.
You can reach us by phone or by email to talk to a helpful and friendly customer service representative.
Phone: 855-422-7412
Email: customersupport@800loanmart.com
Business Hours:
Monday-Friday: 7AM â 6PM PST
Saturday: 7AM â 4PM PST
Sunday: Closed
Mailing Address:
Wheels Financial Group, LLC dba LoanMart
P.O. Box 8075 Van Nuys, CA 91409
